Custom video integration for enterprise systems
Short answer
Custom video integration connects real-time communication to your CRM, ticketing, customer portal, or internal app via video API, webhooks, SSO, and embed options (link, iframe, SDK). Leagora provides the infrastructure; your team owns the business journey.
Typical integration patterns
| Pattern | Use case | Building blocks |
|---|---|---|
| Deep link | Agent opens a session from a ticket | API room + token |
| iframe embed | Video inside your portal | Branded room URL |
| Webhooks | Close loop in CRM after session | Events API |
| SSO | Corporate identity for agents | SAML/OIDC + API |
What to prepare with IT
- Identity: how agents and guests authenticate;
- Data: what is stored in your SI vs the video provider;
- Network: STUN/TURN rules for corporate clients;
- Compliance: DPA and residency aligned with GDPR video.
FAQ
Can we integrate without rebuilding our app?
Often yes: start with links or iframe, then deepen with API and webhooks.
Does integration require on-prem?
No. France-hosted cloud is common; on-prem remains an option for strict policies.
How long does a pilot take?
A limited pilot (one team, one journey) typically validates network, UX, and CRM loop in a few weeks—scope is defined in the initial quote.
Key takeaways
- Integration is where video becomes a business process, not a standalone tool.
- API + webhooks + SSO are the standard enterprise trio.
- Start with a narrow journey (e.g. support ticket → video link) before full portal embed.
Next step
Request a quote for CRM/ticketing integration or custom WebRTC architecture.